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You can return your KNOMO product within 30 days of receiving your original order for full priced items, or 14 days for sale or discounted items for items purchased from KNOMO Singapore website ONLY.
The item must be unused and in its original condition and packaging.

If you would like to return your KNOMO products, please contact us prior to the return (Email: and quote the below information in order for us to assist you promptly.

1) Model & Product Description
2) Date of Purchase
3) Reason for Return

For all returns, you are required to cover the cost of the return delivery to our office.

For your own security, we recommend using a tracked delivery service when sending goods to us. Please note that returned product without prior authorisation, beyond the 30 days time limit or without a copy of your receipt of purchase will not be accepted. You are also very welcome to hand deliver your return products back to our office at 62, Ubi Road 1, #07-04, Oxley Bizhub 2, Singapore 408734 after informing us.

If you purchased your KNOMO from a retail store or another online retailer, and would like to return it for a refund or exchange it, please contact the reseller directly. We are not able to provide refunds or exchanges for products purchased from other retailers.

When we receive and accept your return, we will refund the credit card that was used for payment of your original order. This typically takes 5 working days, dependent on your bank/card issuer. Refunds will cover cost of your original purchase, excluding any delivery charges. Once your return has been processed, you will receive a refund confirmation email

Limitation of Liability
KNOMO bags and covers do not guarantee protection of devices (phones, laptops, tablets) from drops, accidents, misuse or improper care.

In no event shall KNOMO or its suppliers be liable to you or any third party for any indirect, incidental, or consequential damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third party products that are used in or with the product, even if KNOMO has been advised of the possibility of such damages. KNOMO has no liability for any damage or destruction to consumer electronics devices or other personal property that are in or connected to the products, including, without limitation, laptops, tablets, smartphones, or other devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract), the entire liability of KNOMO and any of its suppliers shall be limited to the amount actually paid by you for the product.